Refund and Returns Policy

SkyMedIdent

At SkyMedIdent, customer satisfaction is our priority. We strive to provide high-quality medical, dental, and healthcare products. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product has missing parts or accessories.
  • The product has a manufacturing defect.
  • The product is unused, unopened, and in its original packaging with all labels, manuals, and accessories.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrectly delivered:

  • Medicines and pharmaceuticals
  • Vaccines
  • Sterile medical products
  • Dental materials
  • Medical consumables
  • Diagnostic kits
  • Opened or used products
  • Products with broken seals
  • Customized or special-order items
  • Clearance or sale items (unless damaged or defective)

3. How to Request a Return

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID, product photos, package photos, and a brief description of the issue.
  3. Our team will review your request within 2–3 business days.
  4. If approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the error was caused by SkyMedIdent.
  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after verification.

5. Replacement Policy

Products eligible for replacement include:

  • Damaged products
  • Defective products
  • Incorrect products delivered

Replacements are subject to stock availability.

6. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will follow the return process if eligible.

7. Damaged Shipments

If your package arrives damaged:

  • Take clear photos before opening the package.
  • Report the issue within 24 hours of delivery.
  • Keep the original packaging until the issue is resolved.

8. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), SkyMedIdent will bear the return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

9. Inspection

All returned products are inspected before a refund or replacement is approved. Products showing signs of use, customer damage, or missing accessories may not qualify.

10. Contact Us

SkyMedIdent

📧 Email: support@skymedident.com

🌐 Website: https://www.skymedident.com

🕒 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on SkyMedIdent, you agree to this Refund & Return Policy.

SkyMedIdent

Supplying Care, Delivering Trust